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SHIPPING & RETURNS

SHIPPING POLICY

 
Welcome to our Shipping Policy section! We aim to make your shopping experience seamless and enjoyable by providing clear and transparent shipping information.

Shipping Methods & Costs

We offer several shipping options to meet your needs, including standard, express, and international shipping. Shipping costs are calculated at checkout based on your location and selected shipping method.


Estimated Delivery Times:

  • Standard Shipping: 3-7 business days

  • Express Shipping: 1-3 business days

  • International Shipping: 7-14 business days

Please note that delivery times may vary due to unforeseen circumstances such as customs delays or weather disruptions.

Order Processing & Packaging

We process orders within 1-2 business days after payment confirmation. All items are carefully packaged to ensure your products arrive in excellent condition. You will receive a tracking number once your order has been shipped, so you can follow its journey to your doorstep.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer easy and hassle-free returns or exchanges.
 

Return Conditions

  • Return Window: You have 30 days from the date of delivery to initiate a return.

  • Condition of Items: Returned items must be unused, unworn, and in their original packaging.

How to Initiate a Return

  1. Contact our customer support team at info@protectingstructures.com.

  2. Provide your order number and reason for return.

  3. We will guide you through the return process and provide a shipping label if applicable.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a product defect or our error.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and the credit will automatically be applied to your original payment method.

Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item. We process exchanges quickly to ensure you receive your new item as soon as possible.

Need Help?
If you have any questions regarding our shipping or return policies, feel free to reach out to our friendly customer support team at info@protectingstructures.com

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