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TERMS & CONDITIONS

CUSTOMER CARE

Welcome to Wildfire Protection Systems! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please take a moment to read through them carefully.

1. Customer Care

We are committed to providing exceptional customer service and ensuring your shopping experience with us is seamless and enjoyable. If you have any questions or concerns about your order, products, or our policies, we’re here to help!

How to Contact Us

You can reach our customer support team via:

We aim to respond to all inquiries within 12-24 hours.

Support for Common Issues

  • Questions about shipping and delivery? Visit our Shipping Policy page.

  • Need to make a return? Check out our Return & Exchange Policy.

  • Have an issue with your product? Reach out, and we’ll resolve it as quickly as possible.

Your satisfaction is our top priority!

2. Wholesale Inquiries

Interested in stocking our products? We’d love to collaborate with you!

Wholesale Opportunities

We offer wholesale pricing to approved retailers and fire departments. If you’re interested in partnering with us, please contact our wholesale team leader at [scott@protectingstructures.com].

Please include the following information in your inquiry:

  • Your business or department name and address

  • A brief description of your store / fire department

  • The products you’re interested in

Once approved, we’ll provide you with our wholesale pricing list, minimum order quantities, and other relevant details.

3. Privacy & Safety

We value your privacy and are committed to protecting your personal information. Please review how we handle your data below.

Data Collection & Usage

When you make a purchase or contact us, we may collect the following information:

  • Your name, email address, shipping address, and payment details.

  • We use your data to process orders, manage your account, and improve our services.

We do not share your personal information with third parties, except as necessary to process your payment through secure payment gateways. 

Third-Party Services

We use secure third-party payment processors such as PayPal and Square to handle transactions. Your payment information is encrypted and securely processed through these platforms.

Customer Communication

After completing your purchase, we may contact you via email to provide order updates, shipping details, or promotional offers. You can opt out of marketing emails at any time by clicking “Unsubscribe” at the bottom of our messages.

4. Payment Methods

We accept a variety of payment methods to make your shopping experience convenient and secure.

Accepted Payment Methods

  • Credit / Debit Cards – Visa, Mastercard, American Express, Discover

  • PayPal – Fast and secure online payments

  • Offline Payments – For custom orders or in-store purchases (where applicable)

All payments are processed through secure and encrypted channels to protect your financial information.

If you have any questions about our Terms & Conditions, please don’t hesitate to reach out to us.

 

Thank you for choosing Wildfire protection Systems! We look forward to serving you.

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